Chief Information Officer, Defence Health
CIO & BUSINESS TRANSFORMATION EXECUTIVE
Simon is a business transformation leader with more than 20 years of ICT industry experience along with seven years of experience operating at the CIO level, demonstrated success in leading transformation programs that enhance the customer experience while delivering organisational strategic change.
Team Leadership: Managed crossed functional teams of up to 60FTE’s, transforming underperforming departments to high performing teams, recently at Defence Health this saw an improvement from 58% employee engagement to 98% for the past three years under my mentoring and leadership
Business Transformation & Process Improvement: Led large scale transformation programs, through the adoption of business processes management which have improved organisational customer satisfaction and business efficiencies through the adoption of CRM, Omni Channel, Digital, Cloud and AI platforms
Strategic development: Successful track record in leading, developing & executing business aligned ICT strategies to deliver the maximum return on technology investment, while positioning ICT as a strategic business enabler.
Industry leader: Seen as a leader in the Industry, current member of the Private Health Insurance IT Industry Committee, and mentor to the Victorian ICT for Women organisation. Additionally, my experience is often called on to present as an Industry expert at conferences, recently including 2018, CISO conference on the ethics of Artificial Intelligence within the Insurance industry and chairing 2018, Insurance Claims management & Customer experience conference. Additionally, in 2013 I was privileged to be nominated for ITSM Project of the year in 2013 for my “Business Transformation’ project.